In simple terms: These are the rules for working with us. By using our website or hiring us, you agree to these terms. Please read them — they're written to be understandable, not confusing.
1. Our Services
Bernum Technologies (“Bernum,” “we,” “us”) provides web design, web development, graphic design, digital marketing, AI solutions, and related services. Our website is bernum.ca. When you hire us, we'll provide a quote or written agreement outlining what we'll deliver, the price, and the timeline. If anything in that quote or agreement conflicts with these terms, the quote or agreement applies.
2. What We Need From You
- • Accurate information about your project
- • Content and materials (text, images, logos, access details) in a timely manner
- • Feedback and approvals when requested
- • Payment according to the agreed terms
- • Confirmation that you have the right to use any content you give us
Project timelines depend on receiving your content and feedback on time. If materials or approvals are delayed, delivery dates may move back accordingly.
3. Pricing & Payment
- • All prices are quoted in Canadian dollars (CAD)
- • Applicable taxes (such as GST/HST) are added to the price where required and shown on your invoice
- • For one-time projects, we typically require a deposit of 50% before work starts, and the balance is due before the website is launched or final files are delivered
- • We accept payment by credit or debit card, processed securely by Stripe, and by other methods listed on your invoice. We do not store your full card details
- • Invoices are sent by email and are due on the date shown on the invoice
- • Overdue invoices may be charged interest at 1.5% per month (18% per year) on the unpaid balance, and we may pause work or hosting until the account is paid
4. Recurring Services (Hosting & Maintenance)
Some services, such as website hosting and monthly maintenance, are billed on a recurring basis. The price and billing frequency are stated in your quote or on the page where you signed up.
- • Recurring services are billed in advance on the same date each billing period, using the payment method you provide
- • They renew automatically each period until cancelled
- • You can cancel at any time by emailing info@bernum.ca at least 30 days before your next billing date. Service continues until the end of the period you have already paid for
- • We do not refund partial billing periods, but you will not be charged again after cancellation takes effect
- • If a payment fails, we'll notify you and try again. If it remains unpaid, we may suspend the service until payment is made
- • We'll give you at least 30 days' written notice before changing the price of a recurring service
5. Ownership & Rights
Once you've paid in full, you own the final work we create for you. Until then, we keep ownership of the work. We may use the finished work in our portfolio unless you ask us not to. Any third-party assets (stock photos, fonts, plugins, etc.) are subject to their own licenses. You keep ownership of the content and materials you give us.
6. Revisions & Changes
Each project includes a reasonable number of revisions (specified in your quote). Major changes or additional work beyond the original scope may require additional fees, which we'll quote and get your approval for before starting.
7. Refunds & Cancellation
- • Cancelling a project: You can cancel at any time by emailing info@bernum.ca. If we haven't started work, we'll refund your deposit in full. Once work has started, the deposit is non-refundable because it covers work already done, and you'll pay for any additional work completed up to the date of cancellation. If you've paid more than the value of the work completed, we'll refund the difference
- • If we can't deliver what was agreed: If we're unable to deliver the work described in your quote or project scope, we'll refund the amount you paid for the undelivered work, up to the full amount paid
- • Recurring services: See Section 4. Cancel with 30 days' notice; partial billing periods aren't refunded
- • Third-party costs: Domain names, paid plugins, stock assets, and similar purchases made on your behalf are non-refundable once purchased
- • How to request a refund: Email info@bernum.ca with your name, the invoice or project, and the reason. We'll review your request and reply within 5 business days
- • How refunds are paid: Approved refunds go back to the original payment method. Depending on your bank or card issuer, it may take 5 to 10 business days to appear on your statement
8. Payment Disputes & Chargebacks
If you have a concern about a charge, please contact us at info@bernum.ca first. We'll work with you to resolve it quickly. If a payment is disputed with your bank or card issuer, we may provide records of our agreement, communications, and the work delivered to our payment processor and the card networks to respond to the dispute.
9. Our Liability
We do our best to deliver quality work, but we can't guarantee specific results (like sales increases or search rankings). To the extent permitted by law, we're not liable for indirect or consequential losses, such as lost profits or lost business, and our total liability is limited to the amount you paid us for the services that gave rise to the claim. Nothing in these terms limits any rights you have under applicable consumer or other laws that can't be limited by agreement.
10. Governing Law
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Any dispute that we can't resolve together will be handled by the courts of Ontario.
11. Changes to These Terms
We may update these terms from time to time. When we do, we'll change the “Last updated” date at the top of this page. Changes don't affect work or services you have already agreed to under a signed quote or agreement.
12. Contact Us
Bernum Technologies
Email: info@bernum.ca
Phone: +1 519-804-6156
Kitchener–Waterloo, Ontario, Canada